To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging. If not, we will not accept the product back.

You have the right to return the order up to 14 days after receipt. After this 14-day period, returns are not possible.

Return shipping costs are at your own expense at all times. We strongly recommend sending your package by registered mail.

Return can be sent to: K.M. Organics
Vooruitzichtlaan 13
3600 Genk, Belgium

Please clearly state your name and order number.

Of course, we are also very curious as to why you are not satisfied!

All information can be found here: Refund and Return Policy

Once your return has been received and verified, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will be automatically applied to your credit card or original payment method within 10 business days.

All information can be found here: Refund and Return Policy

If you have not yet received a refund, check your bank account again first.

Then contact your credit card company, it may take some time for your refund to be officially booked.

Then contact your bank. There is often some processing time before a refund is booked.

If you have done all this and you still have not received your refund, please contact us at contact info@houseoforganics.be

Please contact us as soon as possible at info@houseoforganics.be so that we can, if possible, change the order for you.

Please contact us as soon as possible at info@houseoforganics.be Please clearly state your name and order number.

Belgium, Luxembourg, the Netherlands, Germany and France.